In the preparation for potential clients, a consultant has to research technologies to add to his portfolio. Today, for example, http://www.teletracking.com/ for workflow automation for healthcare. They utilize intelligent interactive voice response systems to track the status of available beds in hospitals. Their technologies include: C#, ASP.NET, Python and T-SQL as well as .NET Web Services, WSE 3.0, H7 protocols along with TAPI, Intel Dialogic telephony APIs and .NET remoting in a multi-threaded environment. In the course of my research, I have crossed the path of IVR for beginners at http://www.ivrforbeginners.com/code/code.htm that has sample code in .NET, Java, C++ and C. What is nice about their examples is that they show how to make asynchronous requests to a web service and how to parse the XML document returned from the service within the voice response loop for both keypad and spoken. It is nice to be able to see the same functionality expressed in Java at http://www.ivrforbeginners.com/code/Weather-Java-DTMF.htm .
They have a call simulator that permits you to prototype your IVR at http://www.ivrforbeginners.com/downloads/downloads.htm .
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